Xerox is reinventing and remolding their famous Managed Print Services. Even as the industry leader, Xerox has tweaked and tightened a few of their existing services and have added two brand new ones. Managed Print Services are an important part of your office day and at Champion, we know how much you rely on consistent, reliable service. Xerox has recognized a few areas of opportunity and tackled them with the same ferocity that you’ve come to expect. Xerox customer service guarantee is renowned just like their products. They have recently been recognized as the Managed Print Services industry leader for 2013 by Quocirca, who said, “Due to the breadth and depth of its MPS portfolio, Xerox has retained its leading position in Quocirca’s review of the MPS market. Xerox has a comprehensive and scalable MPS offering, which encompasses office production, off-site commercial and mobile printing, catering for small businesses through to multi-national enterprises.” X
One of the ways the Managed Print Services are changing is through the continued exploration for an easier way to connect wit IT software. Innovation and dedication has paid off with their new cloud-based plug-in. The small device will integrate its printer discovery and monitoring capabilities with LabTech Software, a remote monitoring and management (RMM) platform for Manged Service Providers. This new device and connection with the LabTech Control Center will make it easier to see and take care of printer errors and issues.
Xerox also announced two brand new services:
- Xerox Document Analytics Service helps you understand how, where and why documents are used across your organization. We collaborate with your domain experts to gather quantitative and qualitative data; quickly and cost-effectively identify opportunities, risks and anomalies within your document processes; and recommend improvements.
- Xerox Workflow Assessment Services goes beyond simply identifying where documents reside and what print devices are used in your organization. We provide data-driven, personalized analysis of your document usage and related business processes so you can make informed decisions about workflow optimization. X
This shift in Managed Print Services is focused on three distinct “pillars”:
- Assess and Optimize
- Secure and Integrate
- Automate and Simplify
The announcement of the expanded services also include several exciting new features. Security solutions are strengthening in the MPS platform. Only MPS customers will be able to enjoy the new Secure Print Manager suite, which offers user authentication, secure document release, job tracking, chargeback and accounting and rules-based printing. Take advantage of these new services and contact our offices today to find out how your business can benefit!
